Frequently Asked Questions

Find answers to common questions about our products and services

Orders & Pricing

What is the minimum order quantity?

We accept orders starting from 1 unit. However, bulk discounts apply from 50+ units. For best pricing, we recommend ordering in larger quantities.

Do you offer discounts for large orders?

Yes! We offer tiered discounts: 10% for 51-200 units, 15% for 201-500 units, and 20%+ for 500+ units. Contact us for custom quotes.

What payment methods do you accept?

We accept bank transfers, cash on delivery, and mobile payment (Maroc Telecom, Orange Money). Contact us to discuss payment options.

Can I get a custom quote?

Use our quote form or contact us directly via WhatsApp. We'll provide a personalized quote within 24 hours.

How long does delivery take?

Standard delivery takes 5-7 business days. Bulk orders (200+ units) are delivered in 2-3 business days. Rush delivery available upon request.

Do you deliver outside Marrakech?

Yes, we deliver throughout Morocco. Shipping costs vary based on location. Contact us for delivery quotes to your area.

What if my order arrives damaged?

We inspect all items before shipping. If you receive damaged goods, contact us immediately with photos, and we'll replace them at no cost.

Can I track my order?

Yes, we provide tracking information via WhatsApp or email. You'll receive updates at each stage of delivery.

Are your products authentic?

100% authentic. We source directly from manufacturers and authorized distributors. All products come with quality guarantees.

Can I customize team jerseys?

Yes! We offer custom printing and embroidery for team jerseys. Minimum order is 20 units. Contact us for design options.

Do you have a warranty on products?

All products come with a quality guarantee. If items are defective, we'll replace them. Warranty terms vary by product.

Can I return products?

We accept returns within 14 days of purchase if items are unused and in original packaging. Contact us to arrange returns.

How can I contact customer support?

You can reach us via WhatsApp, email, or phone. We respond within 24 hours. Our team is available Monday-Saturday, 9 AM - 6 PM.

Do you offer bulk account discounts?

Yes! Regular bulk customers receive additional loyalty discounts. Contact us to set up a business account.

Can I get invoices for my orders?

Yes, we provide detailed invoices for all orders. Perfect for schools, clubs, and organizations for accounting purposes.

Do you offer corporate packages?

We work with organizations to create custom packages. Contact us to discuss your specific needs.

Our team is here to help. Contact us via WhatsApp, email, or phone.